IT service Management will establish the ‘culture of service’ for IT services to business customers. It will also usea structured approach for implementing and maintaining IT services. This will lead to improve customer satisfactions levels.

With implementing IT Service Management framework, the IT department can capitalize on the economic environment as an opportunity to show just what IT can do for the business.

IT services are critical links in the processes that underpin customer facing business services. Working and improving that link between the two is the key to understanding the importance and value of IT to the business.

IT Service Management will provide a valuable IT reporting that would be much more understandable to the Business and will spoke to the business readers in terms they understood. This helps make decisions quickly based upon the data contained in these reports.

A change to the IT infrastructure is often the single largest cause of interruption to services, the impact being, varying from a reduction in system performance to significant loss of revenue. By managing IT infrastructure change effectively you can avoid service downtime and the introduction of errors to the infrastructure - making it more efficient and reliable.IT Service Management initiatives drive a change in IT from being a misunderstood cost center to a strategic asset that engages with the business.

IT service management can drive the shift from reactive to proactive IT that is needed to release resources. For example, a self-service support portal for end users, coupled with a knowledge management tool with pre-populated resolutions to service interruptions can reduce service desk call volumes by a significant percentage - meaning that service desk staff can be reassigned to assist deployment of new services. The time between demand and delivery of new IT services has been cut, the business has become more agile and the budget remains static.